Internet: As a consumer under the Distance Selling Regulations
2000 you have the right to cancel your order if you so wish, within 7
days of payment, or within 14 days of receiving your goods. You can also
reject goods supplied if you are not satisfied.
Returns: due to the perishable nature of our plants, please
contact the nursery within 7 days of receipt to arrange return.
It is your responsibility to return unwanted plants to the nursery.
Refunds: we can refund your order on
return of goods, less original postage.
Claims: Damaged/ lost goods; claims must be received in writing
(or email) within 7 days from receipt.
Guarantees: Sorry, due to the perishable nature of
plants we do not offer guarantees on their future growth or health.
Flower colour: We do our very best to supply the
correct flower colours where specified but due to these being natural
products we do not guarantee flower colours.
Delivery: Prices, where quoted, exclude delivery costs and this shown
in the box to the right. There is a minimum charge and a further
charge for heavier items - this will be calculated in your basket as you
Overseas orders: sorry, but we do not accept orders
from outside of the United Kingdom
Payment terms Order - pay with order. Payment: by credit card
Privacy: Silk Tree Nurseries does not share its customer details with
any other businesses.
Quantities : Prices where quoted are per single item or set if stated.
Changes : Every effort will be made to supply the exact quantity ordered,
but in the event of a plant being out of stock, we will contact you to
arrange an alternative or a full refund.
Transfer: All goods remain the property of Silk Tree
Nurseries until paid in full.
Trading name: Silk Tree and Oxford Hedging are trading names of Silk
Tree Nurseries, Mill View Plant Centre, Ladder Hill, Wheatley, Oxford.
TEL: 07880590926 11am-3pm Mon-Fri